GENERAL TERMS AND CONDITIONS OF RENTAL OF THE MOBILE LEISURE HOME
ARTICLE 1 - GENERAL PROVISIONS
The Tenant may not, under any circumstances, avail himself of any right to remain in the premises after the expiry of the initial period stipulated in this contract. The Tenant is expressly forbidden to take up residence in the rented premises, to make it his main residence or to carry out a professional activity there.
ARTICLE 2 - USE OF THE PREMISES
The Tenant shall enjoy the rental of the mobile leisure home in a peaceful manner and shall make good use of it in accordance with its purpose. He will be required to respect the campsite's internal regulations (available at the reception).
On departure, the tenant undertakes to leave the mobile leisure home as clean as he found it on arrival. Under no circumstances may the rental be used by third parties.
The owner will provide the accommodation in accordance with the description he has given and will keep it in good condition.
ARTICLE 3 - GUARANTEE DEPOSIT OR DEPOSIT
The amount of the guarantee deposit is 250 € (by bank check).
It is returned to the Tenant on departure but, in the event of loss or damage to the mobile leisure home or its equipment by the Tenant, the amount of this deposit will be reduced by the cost of repairing or replacing it.
If the deposit is insufficient, the hirer undertakes to make up the amount after the exit inventory.
A deposit of 10 € is also required on arrival for the magnetic card in case of loss or damage.
ARTICLE 4 - NUMBER OF OCCUPANTS
The number of tenants may under no circumstances exceed the capacity indicated on the front page without prior written agreement from the owner. Any person visiting the property must be declared at the reception desk.
ARTICLE 5 - ANIMALS
Animals are accepted on presentation of their vaccination certificate (except for dogs of category 1 and 2) and must be kept on a lead.
ARTICLE 6 - STATEMENT OF PREMISES AND INVENTORY
The statement of premises and inventory of the furniture and various equipment will be made jointly by the Tenant and the Owner at the beginning and end of the stay and will bear the signature of both parties.
ARTICLE 7 - PAYMENT
The reservation will become effective as soon as the Tenant has returned a copy of this contract together with a deposit (30% of the total sum + cancellation insurance costs if optional) before the date indicated on the reverse. If the tenant delays his arrival, he must advise the owner in advance. The balance must be paid 30 days before the date of the beginning of the rental period.
Under these conditions, article 8 paragraph B will not be applied.
ARTICLE 8 - CANCELLATION CONDITIONS
In the event of a lockdown, border closure or administrative closure of the campsite, Tahiti Village guarantees to carry over your deposit for 18 months.
For all other cases, the Tahiti Village offers you its cancellation insurance with new conditions integrating the issues of the COVID-19.
In addition to the traditional guarantees such as the coverage of cancellation costs, interruption of stay or medical assistance services, the new "COVID" guarantees cover you against the individual consequences of the epidemic.
The contract provides for :
- Refund of cancellation fees in case of Covid19 contraction , positive test, and proven Covid case-contact;
- Coverage of cancellation costs in the event of denied boarding due to temperature rise during transport (plane, station, boat, etc.);
- Assistance services covering, in particular, accommodation costs related to a four-week stay, repatriation following flight cancellation, payment of medical expenses, medical repatriation of the insured, medical teleconsultation services, etc.
The cancellation insurance with Campez Couvert (Gritchen Group and Tolede hpa), guarantees the amount of the invoiced costs (after deduction of an excess of 45 euros), in case of death or temporary or permanent incapacity, serious material damage to your residence, serious damage to your vehicle, a complication of pregnancy, an accident or breakdown of your means of transport, redundancy, a professional transfer, a psychological, mental or depressive illness, a change in the date of your paid leave by the employer, theft of your identity papers, etc.
The campsite only acts as an intermediary between you and Campeg couvert. No refund will be carried out by the campsite, it is the insurer Campez Couvert, which after the declaration of disaster under 5 days, will carry out the refunding (if your cancellation is related to the causes quoted above). A detailed description of the general conditions is available in the download area of the website www.campinglagrandecote.com under the heading Cancellation Insurance.
The rate is 4% of the total amount of the stay + supplements.
The insurance must be taken out at the latest when sending the deposit for your stay. The deposit must include the full amount of the cancellation insurance.
Without the cancellation insurance, no refund will be made in case of cancellation or early departure.
ARTICLE 9 - INSURANCE
The Tenant is obliged to insure the rented premises. He must therefore check whether his main home insurance policy includes the holiday extension (holiday rental). If not, it is advisable to ask the landlord whether he should take out the necessary extension.
RULES OF PROCEDURE
I. - GENERAL CONDITIONS
1. Conditions of admission and stay
In order to be admitted to enter, settle or stay on a campsite, it is necessary to have been authorised by the manager or his representative. The latter is obliged to ensure that the campsite is kept in good order and that the present internal regulations are respected.
The fact of staying on the campsite implies the acceptance of the provisions of these rules and the commitment to comply with them.
No one may take up residence on the campsite.
2. Police formalities
Minors not accompanied by their parents will not be admitted.
In application of article R. 611-35 of the Code de l'entrée et du séjour des étrangers et du droit d'asile, the manager is obliged to have the foreign client complete and sign an individual police form on arrival. It must mention in particular:
1° Surname and first names;
2° Date and place of birth;
3° Nationality;
4° Habitual residence.
Children under the age of 15 may be included on the record of one of the parents.
3. Installation
The outdoor accommodation and related equipment must be installed in the specified location in accordance with the instructions given by the manager or his representative.
4. Reception office
Open from 8.30 a.m. to 12.30 p.m. and from 2.30 p.m. to 6.30 p.m.
At the reception desk you will find all the information about the services of the campsite, information about food and drink, sports facilities, tourist attractions in the area and various addresses that may be useful.
A system for collecting and processing complaints is available to guests.
5. Display
These rules and regulations are displayed at the entrance to the campsite and at the reception desk. They shall be given to any customer who requests them.
For classified campsites, the classification category with the mention tourism or leisure and the number of tourism or leisure pitches are displayed.
The prices of the various services are communicated to the customers under the conditions fixed by decree of the minister in charge of consumption and can be consulted at the reception desk.
6. Departure arrangements
Guests are asked to inform the reception office of their departure the day before. Guests intending to leave before the opening time of the reception desk must pay for their stay the day before.
7. Noise and silence
Guests are requested to avoid any noise and discussion that may disturb their neighbours.
Sound equipment should be adjusted accordingly. Doors and trunks must be closed as quietly as possible.
Dogs and other animals should never be left unattended. They must not be left on the campsite, even locked up, in the absence of their owners, who are civilly responsible for them.
The manager ensures the peace and quiet of his guests by setting times (11.30 p.m. to 7.30 a.m.) when there must be complete silence.
8. Visitors
After having been authorised by the manager or his representative, visitors may be admitted to the campsite under the responsibility of the campers receiving them.
The client may receive one or more visitors at the reception desk. The services and facilities of the campsite are accessible to visitors. However, the use of these facilities may be subject to a charge, which must be displayed at the entrance to the campsite and at the reception desk.
Visitors' cars are not allowed on the campsite.
9. Traffic and parking
Within the campsite, vehicles must drive at a limited speed.
Traffic is allowed from 7.30 am to 11.30 pm.
Only vehicles belonging to campers staying on the campsite may circulate within the campsite. Parking is strictly forbidden on the pitches usually occupied by the accommodation unless a parking space has been provided for this purpose. Parking must not impede traffic or prevent the installation of new arrivals.
10. Behaviour and appearance of the facilities
Everyone is required to refrain from any action that could harm the cleanliness, hygiene and appearance of the campsite and its facilities, particularly sanitary facilities.
It is forbidden to throw waste water on the ground or into the gutters.
Customers must empty waste water into the facilities provided for this purpose.
Household refuse, waste of any kind, papers, must be deposited in the bins.
Washing is strictly forbidden outside the bins provided for this purpose.
Laundry must be hung out in the communal drying room, if necessary. However, it is tolerated until 10 a.m. in the vicinity of the accommodation, provided that it is discreet and does not disturb the neighbours. It should never be done from the trees.
Plantations and floral decorations must be respected. It is forbidden to put nails in the trees, to cut branches, to make plantations.
It is not permitted to mark out the location of an installation by personal means, nor to dig up the ground.
Any damage to the vegetation, fences, grounds or facilities of the campsite will be charged to the person responsible.
The pitch used during the stay must be maintained in the same condition as the camper found it on arrival.
11. Safety
a) Fire.
Open fires (wood, coal, etc.) are strictly forbidden. Stoves must be kept in good working order and not used in dangerous conditions.
In the event of fire, notify the management immediately. Fire extinguishers can be used if necessary.
A first aid kit is available at the reception desk.
b) Theft.
The management is responsible for the items left at the office and has a general obligation to monitor the campsite. Campers are responsible for their own facilities and must report any suspicious persons to the manager. Guests are advised to take the usual precautions to safeguard their equipment.
12. Games
No violent or disturbing games may be played in the vicinity of the facilities.
The meeting room may not be used for boisterous games.
Children must always be under the supervision of their parents.
13. Garage
Unoccupied equipment may only be left on the pitch after approval by the management and only at the location indicated. A charge may be made for this service.
14. Infringement of the internal regulations
In the event that a resident disturbs the stay of other users or does not respect the provisions of these internal regulations, the manager or his representative may orally or in writing, if he deems it necessary, give notice to the latter to cease the disturbance.
In the event of serious or repeated infringement of the internal regulations and after formal notice by the manager to comply with them, the latter may terminate the contract.
In the event of a criminal offence, the manager may call in the police.
MEDIATION:
In accordance with Article L. 152-1 of the French Consumer Code, you can have free recourse to the CM2C mediation service, of which we are a part:
by post:
The Centre for Consumer Mediation of Justice Conciliators. Address: 14 rue saint Jean 75017 Paris Represented by its president Mr Alain Yung-Hing
On the forms, our contact e-mail address is: contact@campingtahiti.fr
We remind you that recourse to consumer mediation is only possible on condition that:
- you have previously contacted our customer service department with a written complaint that is less than one year old;
- your dispute has not previously been examined or is not being examined by another mediator or by a court;
- you are not a professional