General terms and conditions of sale

GENERAL TERMS AND CONDITIONS OF RENTAL OF THE MOBILE LEISURE HOME

ARTICLE 1 - GENERAL PROVISIONS
The tenant may not, under any circumstances, avail himself of any right to remain in the premises after the expiry of the initial period stipulated in the present contract. The tenant is expressly prohibited from taking up residence in the rented premises, making it his principal place of residence or engaging in any professional activity.

ARTICLE 2 - USE OF THE PREMISES
The Tenant shall enjoy the rental of the mobile leisure home in a peaceful manner and shall make good use of it in accordance with its intended purpose. The tenant must comply with the campsite's internal regulations (available at reception).
On departure, the tenant undertakes to leave the mobile leisure home as clean as he/she found it on arrival. Under no circumstances may the rental be used by third parties.
The owner will provide the accommodation in accordance with the description given and will keep it in good condition for use.

ARTICLE 3 - GUARANTEE DEPOSIT
The amount of the guarantee deposit is 250 € (by bank cheque).
It is returned to the tenant on departure, but in the event of loss or damage to the mobile leisure home or its equipment by the tenant, the amount of the deposit will be reduced by the cost of repair or replacement.
If the deposit is insufficient, the tenant undertakes to pay the full amount after the departure inventory.
A deposit of €10 is also required on arrival for the magnetic card in the event of loss or damage.

ARTICLE 4 - NUMBER OF OCCUPANTS
Under no circumstances may the number of occupants exceed the capacity indicated on the front page without the owner's prior written consent. All visitors must be declared at reception.

ARTICLE 5 - PETS
Pets are accepted on presentation of vaccination certificate (except for cat. 1 and 2 dogs) and must be kept on a leash.

ARTICLE 6 - STATEMENT OF PREMISES AND INVENTORY
The statement of premises and inventory of furniture and equipment will be made jointly by the tenant and the owner at the beginning and end of the stay and will be signed by both parties.

ARTICLE 7 - PAYMENT
The reservation will become effective as soon as the tenant has returned a copy of the present contract together with a deposit (30% of the total sum + cancellation insurance costs if optional) before the date indicated overleaf. If the tenant delays his arrival, he must notify the owner in advance.

For rentals and pitches, the balance must be paid in full 30 days before arrival. If you book less than 30 days before arrival, the stay must be paid in full at the time of booking.

ARTICLE 8 - CANCELLATION CONDITIONS

Tahiti Village offers cancellation insurance with Neat Camping.

The contract provides for reimbursement of up to 70% without justification, and up to 100% with justification. It guarantees reimbursement in the event of early arrival and/or departure, provides a replacement rental vehicle in the event of breakdown or accident during your stay, reimburses veterinary expenses during your stay...

The campsite acts solely as an intermediary between you and Neat. No reimbursement will be made by the campsite; it is Neat's insurer who, after the claim has been declared within 5 days, will make the reimbursement within 48 hours. A detailed description of the general conditions is available in the download area of the www.campinglagrandecote.com website, under the heading "Practical info".
The rate is 6% of the total cost of the stay + supplements.
Insurance must be taken out at the latest when sending the deposit for your stay. The deposit must include the full amount of cancellation insurance.
Without cancellation insurance, no refund will be made in the event of cancellation or early departure.

ARTICLE 9 - INSURANCE
The tenant is required to insure the rented premises. He must therefore check whether his main home insurance policy includes a holiday extension (vacation rental). If this is not the case, it is advisable to check with the landlord to find out whether he needs to take out the necessary extension.

INTERNAL REGULATIONS
I. - GENERAL TERMS AND CONDITIONS

1. Conditions of admission and stay
To be admitted to enter, settle or stay on a campsite, you must have been authorized to do so by the manager or his representative. It is the manager's duty to ensure that the campsite is kept in good order and that the present rules and regulations are applied.
Staying on the campsite implies acceptance of the provisions of the present rules and regulations and an undertaking to comply with them.
No one may take up residence on the campsite.

2. Police formalities
Minors unaccompanied by their parents will not be admitted.
Pursuant to article R. 611-35 of the Code de l'Entrée et du Séjour des Etrangers et du Droit d'Asile (Code on the Entry and Stay of Foreigners and the Right of Asylum), the manager is required to have foreign guests complete and sign an individual police form on arrival. This must include the following information:
1° Surname and first names;
2° Date and place of birth;
3° Nationality;
4° Habitual place of residence.
Children under the age of 15 may appear on the record of one of the parents.

3. Installation
The outdoor accommodation and related equipment must be installed in the location indicated in accordance with the instructions given by the manager or his representative.

4. Reception
Open from 8.30 a.m. to 12.30 p.m. and from 2.30 p.m. to 6.30 p.m.
The reception desk provides information on the campground's services, refreshment facilities, sports facilities, local tourist attractions and other useful addresses.
A system for collecting and handling complaints is available to customers.

5. Display
These rules and regulations are displayed at the entrance to the campsite and at the reception desk. They will be given to any customer who requests them.
In the case of classified campsites, the classification category with the mention "tourism" or "leisure" and the number of "tourism" or "leisure" pitches are displayed.
The prices of the various services are communicated to customers in accordance with the conditions laid down by order of the Minister for Consumer Affairs, and can be consulted at reception.

6. Departure arrangements
Customers are asked to inform the reception desk of their departure the day before. Customers intending to leave before the reception desk opens must pay for their stay the day before.

7. Noise and silence
Guests are asked to avoid any noise or chatter that might disturb their neighbors.
Sound equipment should be adjusted accordingly. Doors and trunks must be closed as discreetly as possible.
Dogs and other animals must never be allowed to run at large. They must not be left on the campsite, even locked up, in the absence of their owners, who are civilly responsible for them.
The manager ensures the peace and quiet of his customers by setting times (11.30 p.m. to 7.30 a.m.) when silence is required.

8. Visitors
After having been authorized by the manager or his representative, visitors may be admitted to the campsite under the responsibility of the campers receiving them.
The customer may receive one or more visitors at the reception desk. Campground services and facilities are accessible to visitors. However, use of these facilities may be subject to a fee, which must be posted at the entrance to the campsite and at the reception desk.
Visitors' cars are not allowed in the campground.

9. Vehicle traffic and parking
Inside the campsite, vehicles must drive at a limited speed.
Traffic is permitted from 7.30 a.m. to 11.30 p.m.
Only vehicles belonging to campers staying in the campsite may circulate in the campsite. Parking is strictly forbidden on pitches usually occupied by accommodation unless a parking space has been provided for this purpose. Parking must not impede traffic or prevent new arrivals from settling in.

10. Housekeeping and appearance of facilities
Everyone is required to refrain from any action that could damage the cleanliness, hygiene and appearance of the campsite and its facilities, particularly sanitary facilities.
It is forbidden to dispose of waste water on the ground or in the gutters.
Customers must empty waste water into the facilities provided for this purpose.
Household waste, garbage of all kinds and paper must be disposed of in the garbage cans.
Washing is strictly forbidden outside the bins provided for this purpose.
Laundry may be hung out to dry in the communal dryer. However, it is tolerated until 10 a.m. in the vicinity of the accommodation, on condition that it is discreet and does not disturb the neighbors. It should never be done from trees.
Plantations and floral decorations must be respected. It is forbidden to hammer nails into trees, cut branches or make plantations.
It is forbidden to demarcate the site of an installation by personal means, or to dig up the ground.
Any damage to vegetation, fences, grounds or campsite facilities will be charged to the person responsible.
The site used during the stay must be maintained in the same condition as the camper found it on arrival.

11. Safety
a) Fire.
Open fires (wood, coal, etc.) are strictly forbidden. Stoves must be kept in good working order and not be used in dangerous conditions.
In the event of fire, notify management immediately. Fire extinguishers may be used if necessary.
A first-aid kit is available at the reception desk.
b) Theft.
Management is responsible for items deposited at the office and has a general obligation to monitor the campsite. Campers are responsible for their own facilities and must report any suspicious persons to the manager. Customers are asked to take the usual precautions to safeguard their equipment.

12. Games
No violent or disruptive games may be played in the vicinity of the facilities.
The meeting room may not be used for boisterous games.
Children must always be supervised by their parents.

13. Garage
Unoccupied equipment may only be left on the site with the agreement of the management, and only at the location indicated. A charge may be made for this service.

14. Infringement of house rules
In the event of a resident disrupting the stay of other users or failing to comply with the provisions of these house rules, the manager or his representative may, orally or in writing, if he deems it necessary, give formal notice to the resident to cease the disturbance.
In the event of serious or repeated breaches of the rules and regulations, and after formal notice to comply, the manager may terminate the contract.
In the event of a criminal offence, the manager may call in the police.

MEDIATION:
In accordance with article L. 152-1 of the French Consumer Code, you may have free recourse to the CM2C mediation service to which we belong: 

 by post: 

The Centre for Consumer Mediation of Justice Conciliators. Address: 14 rue saint Jean 75017 Paris Represented by its president Mr Alain Yung-Hing

On the forms, our contact e-mail address is: contact@campinglagrandecote.com
We remind you that recourse to consumer mediation is only possible on condition that:
- you have previously contacted our customer service department with a written complaint that is less than a year old;
- your dispute has not been previously examined or is not being examined by another mediator or by a court;
- you are not a professional.